English Speaking Customer Support Specialist

2019. 02. 13.

 

Your tasks and responsibilities

  • Maintain contact with our clients, mostly with call center managers and supervisors, providing 1st level support
  • Investigate and solve different types of issues by answering calls and e-mails
  • Follow up existing tickets and escalate unresolved cases to relevant teams (finance, sales, development, sysadmin)
  • Write simple SQL queries and conjure with a large amount of data in Excel
  • Work together with colleagues to share information, collaborate on problem-solving and identify major service issues

What we expect

  • 3+ years proven track record in a relevant, customer support position
  • Massive interest and willingness to deep dive into our contact center software
  • Fluent and polished English
  • Confident user of MS Office, super experienced in Excel (knows functions, filters)
  • Flexibility in working hours

Nice to have

  • Basic SQL or any other database knowledge
  • working experience in a call center
  • VoIP and telco interest

What we offer

  • Competitive package
  • Comprehensive private health insurance
  • Personal training allowance, 5-day study-leave per year
  • Free English training courses
  • Free use of mobile phone
  • Exciting campaigns, opportunity to grow and learn with us
  • Never a boring day

About us

Comnica delivers internet-based communication services and contact center solutions. We have been active in telecommunications for 17 years and provide our services in 40+ countries connecting 100+ local and international networks.

How to apply?

Just send your English CV to bernadett.papai@comnica.com and share a short summary about solving a challenging situation at work or at home. We are definitely curious about how you act and react in a difficult situation and what helps you to find a solution. There are no good or bad stories, just pick one of your favourites.